What is the difference between dnata and emirates

We assist over. Leading the globe Our vast ground handling operations successfully service the major global hub that is Dubai International Airport. Cargo in the UAE. We handle over.

We are. CEIV certified. We operate out of. Committed to excellence We are proud of our status as one of the world's leading cargo service operators and of our reputation as a customer centric company.

Catering in the UAE. We produce over. We cater for over. Travel in the UAE. Consumer travel An evolution over the past 50 years, dnata Travel has gone from being launched as an air ticket provider to being a full service, multi-channel travel brand - offering range and choice of product, excellent service and leading technology.

An increase in market fares and a favourable route mix was completely offset by the strengthening of the US dollar against most currencies and left the passenger yield unchanged at During the year, Emirates raised a total of AED 9. Emirates secured Bpifrance French Sovereign Export Credit Agency Assurance Export backed financing that also combined a commercial loan tranche sourced from Korean investors for all six aircraft delivered in As part of an initiative to reduce costs and benefit from the prevailing global rates environment, Emirates refinanced and repriced more than AED 5.

Additionally, we have partially drawn existing credit lines before 31 March, and are in the process of securing additional lines to further improve the liquidity buffer. In the last quarter of , Emirates successfully raised additional liquidity through term loans, revolving credit and short term trade facilities to the tune of AED 4. It will continue to tap the bank market for further liquidity in the first quarter of to provide a cushion against the impact of COVID on the cash flows in the short term.

Emirates closed the financial year with a healthy level of AED Europe was the highest revenue contributing region with AED The Americas region recorded revenue growth at AED Through the year, Emirates introduced product and service improvements on board, on the ground, and online.

Emirates SkyCargo continued to develop innovative, bespoke products. In October, it launched Emirates Delivers, an e-commerce platform that helps individual customers and small businesses consolidate online purchases in the US and have them delivered in the UAE. More origin and destination markets are being planned in the future, leveraging Dubai as a hub for regional e-commerce fulfilment.

During the year, Emirates Skycargo also strengthened its pharma capabilities with the opening of new facilities in Chicago and Copenhagen. This includes a one-time gain from a transaction where dnata divested its minority stake in Accelya, an IT company that was acquired by Vista Equity Partners.

With more than 50, employees it would be a challenge to maintain such high standards when it comes to customer service. Emirates airline is a Dubai based airline that has received more than international awards for excellence since its launch in The airline works alongside Dnata which is one of the leading cargo service …show more content… Since customer service plays a leading role in customer care at Dubai International Airport and is vital to the functions of Dnata's ground handling operations.

To ensure top quality check-in service Dnata has installed state-of-the-art check-in systems to enable fast and efficient check-in for together with world-class customer service. It also launched a new feature on its mobile app, so customers can browse the thousands of movies, music and shows on offer, create personal playlists before they fly, and then sync from their devices to their personal seatback screens when they board.

Emirates SkyCargo continued to develop innovative, bespoke products tailored to key industry sectors. In April, it launched Emirates AOG, a new airfreight product designed to transport aircraft parts quickly across the globe. This was followed in August by the launch of Emirates Pets and Emirates Pets Plus, which are new and enhanced air transportation products to ensure the safety and comfort of pets with services such as veterinary checks, document clearances, door-to-door transport, and the booking of return flights for pets.

For , dnata recorded its most profitable year with AED 1. This reflects its continued business growth across its four business divisions - both organic through customer retention and new contract wins; as well as via its new acquisitions. Laying the foundations for its future growth, dnata invested close to AED 1.

The business delivered an AED 1. The number of aircraft movements handled by dnata in the UAE remained flat at , It continued to invest in technology to improve operations and customer satisfaction.

Highlights include the launch of: a new cutting-edge resource management system that supports AI, autonomous vehicles, and advanced analytics to optimise staff operations at both DXB and DWC; and a new one cargo tool, a first for ground handlers, to digitise the booking process and service, ensuring a seamless experience at cargo delivery bays, and a unified engagement for customers between freight forwarders and dnata.

International airport operations continue to represent the largest business segment in dnata by revenue contribution. During the year, dnata won over new contracts in key markets, including the United States, Canada, the UK, Australia and Italy, and coupled it with solid customer retention.

At Zurich Airport, dnata was re-awarded the ground and cargo handling licence till , enabling it to serve customers without interruptions.

In North America, dnata launched operations in New York, Nashville and Orlando through the acquisition of Inflight Catering, and will commence operations in purpose-built facilities in Boston, Houston and Vancouver in the first quarter of the new financial year, with further facilities in the build across the U.