Where is home delivery network

This may be the case for some addresses in Scotland and where sea crossings are involved. Please see the chart below for out of area delivery time scales. For out of area postcodes, a small network of established partners make deliveries to offshore locations while continuing to follow HDN procedures for a seamless experience. What was Christmas 07 like for on-line shopping?

What are you expecting for Christmas 08? The largest seasonal peak is Christmas, which is becoming sharper and later. Originally, traditional mail order channels resulted in orders being received by the end of November and fulfilled during the first two to three weeks of December. However this has changed considerably in recent years. In terms of deliveries, the busiest day for HDNL last year was 13th December, with over half a million parcels delivered by our drivers.

Last year we implemented forecasting processes to enable us to work with the retailers to ensure we had capacity to deliver their customer promises.

We will be working closely with them to improve the accuracy of our forecasts and deliver customer promises for the Christmas peak. WLN — What infrastructure do you have in place specifically to handle on-line shopping fulfilment? How much have you invested in infrastructure to strengthen the on-line related home delivery service — people, vehicles, IT?

Again, it is not just on-line shopping but any parcel under 25 kg — about , a day — which move from the retailer to the customer via a nationwide network of 62 depots, served by two sortation centres. Our 3, drivers use liveried vehicles to deliver the product. Track and Trace technology allows customers to track the whereabouts of their parcel at each stage of the supply chain. In addition, during the Christmas peak we established a temporary sort centre to support the increasing demand at this time, and look to do so for Christmas Is that complete now?

The rollout of the hand held terminals is now complete. This has provided a hardware platform that Chris is investigating, in order to define the most appropriate developments to add value to the customer experience and client proposition. WLN — How much has your total service and on-line fulfilment improved as a result of all this investment?

WLN — Have you won any awards for achieving excellence in this way? WLN — What do you see as the biggest external factors affecting home delivery and on-line fulfilment? The most critical element is the arrival of home delivery as the normal retail experience and multi-channel retailing as a part of everyday life. The other major factor is the growing penetration of broadband and the developing communications process, enabling consumers to press buttons on their mobile, their TV or computer and goods arrive.

The changing demands of consumer expectation in particular, the lack of understanding about how the process works, irrespective of how the parcel was ordered, are all issues which need to be addressed in order to make the supply chain more efficient. I think HDNL will go from strength to strength in understanding the needs of customers and clients.

Developments in the 3PL and retail sector can only mean growth for HDNL as the market leader in home delivery and service provision. We will continue to invest in technology and customer service to enhance our position. Home Delivery Network Limited Tel: www. Next statement date 11 December due by 25 December Cookies on Companies House services We use some essential cookies to make our services work. Accept analytics cookies Reject analytics cookies View cookies.

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